If you purchased a malfunctioning eHitter® battery from a retail location, you must complete this return authorization form to register your product, and mail the product to our main office (see contact us page) with a receipt of purchase.. We recommend when returning or mailing the eHitter® battery to use a mail carrier with tracking services, as we are not responsible for any undelivered packages and will not refund or give credit for products we do not receive. UTVG and its affiliates will send the warranted eHitter® replacement product to you. International customers will have 60 days to return items to our office. International Customers will be responsible for shipping and returning the original malfunctioning product. We highly recommend getting tracking for your package as we are not responsible for any undelivered packages and will not refund or give credit for products we do not receive.